Checklist
Taking over SAP Basis support
Forty-six questions to answer before signing a SAP Basis support contract: starting point, scope, SLAs, monitoring, patching, security, transition and exit terms.
Checklist · 7 pages, 46 questions in 8 areas · Published: October 2026 · English edition; also available in Polish.
Key findings
- An SLA only works when it separates response, restoration and resolution times and names who keeps the clock.
- With standard maintenance for SAP Solution Manager 7.2 ending in 2027, the contract has to name the monitoring tool and a plan for moving the rules across.
- Security monitoring, hardening and periodic penetration testing belong in the same conversation as Basis support, because the Basis team is the one that acts on an alert.
What is inside
- Starting point
- Service scope
- SLAs and incident handling
- Monitoring and daily operations
- Patching and SAP Security Patch Day
- Security
- Transition period
- Exit terms
Who it is for
CIOs, SAP team leads and anyone preparing a tender or a change of SAP Basis support provider.
Available on request
Taking over SAP Basis support - checklist
Forty-six questions to answer before signing a SAP Basis support contract: starting point, scope, SLAs, monitoring, patching, security, transition and exit terms.
- An SLA only works when it separates response, restoration and resolution times and names who keeps the clock.
- With standard maintenance for SAP Solution Manager 7.2 ending in 2027, the contract has to name the monitoring tool and a plan for moving the rules across.
- Security monitoring, hardening and periodic penetration testing belong in the same conversation as Basis support, because the Basis team is the one that acts on an alert.
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Related services
- SAP Basis 24/7
The checklist walks through the whole SAP Basis support transition: scope, SLAs, monitoring, patching and exit terms.
- SAP Security
Part 6 covers security in the support contract - hardening, monitoring, privileged access and penetration testing.
- SAP partnership
The checklist helps you choose a SAP partner to run SAP Basis and SAP S/4HANA systems.
- SAP Security Patch Day
Part 5 covers how the support contract handles SAP Security Patch Day.
- S/4HANA Conversion
Parts 2, 5 and 7 cover the split of responsibilities under RISE with SAP and taking over support after the conversion.
- NIS2 / DORA Audit
Part 6 covers requirements for ICT service providers in the support contract.
- SAP Security Review and Pentests
Part 6 covers the frequency and scope of periodic penetration testing in the support contract.
- SecurityBridge for SAP
Part 6 covers SAP security event monitoring and alert response times.
- Rev-Trac
Parts 2 and 5 cover change management and approval of production changes.