# Taking over SAP Basis support - checklist | SNOK

> Forty-six questions to answer before signing a SAP Basis support contract: starting point, scope, SLAs, monitoring, patching, security, transition and exit...

- Source: https://snok.ai/en/resources/sap-basis-transition-checklist/

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Checklist

# Taking over SAP Basis support

Forty-six questions to answer before signing a SAP Basis support contract: starting point, scope, SLAs, monitoring, patching, security, transition and exit terms.

Checklist · 7 pages, 46 questions in 8 areas · Published: October 2026 · English edition; also available in Polish.

## Key findings

- 1An SLA only works when it separates response, restoration and resolution times and names who keeps the clock.
- 2With standard maintenance for SAP Solution Manager 7.2 ending in 2027, the contract has to name the monitoring tool and a plan for moving the rules across.
- 3Security monitoring, hardening and periodic penetration testing belong in the same conversation as Basis support, because the Basis team is the one that acts on an alert.

## What is inside

- Starting point
- Service scope
- SLAs and incident handling
- Monitoring and daily operations
- Patching and SAP Security Patch Day
- Security
- Transition period
- Exit terms

## Who it is for

CIOs, SAP team leads and anyone preparing a tender or a change of SAP Basis support provider.

Available on request

## Taking over SAP Basis support - checklist

Forty-six questions to answer before signing a SAP Basis support contract: starting point, scope, SLAs, monitoring, patching, security, transition and exit terms.

- An SLA only works when it separates response, restoration and resolution times and names who keeps the clock.
- With standard maintenance for SAP Solution Manager 7.2 ending in 2027, the contract has to name the monitoring tool and a plan for moving the rules across.
- Security monitoring, hardening and periodic penetration testing belong in the same conversation as Basis support, because the Basis team is the one that acts on an alert.

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## Related services

## Companion article